Rush Health is committed to protecting your online privacy. We feel it is important for you to know how we handle the information we receive from you via the Internet. In general, you can visit the Rush Health web site (“Site”) without revealing any personal information. However, to take full advantage of some content and services, you may be required to provide personal information, as described below.

Non-Rush Health Sites

Our site may contain links to web sites operated by third parties. We have no control over the privacy policies and practices of such third-party sites, and if you have any concerns, you should review their privacy policies.

Cookies

Like many other web sites, portions of our Site may use cookies to provide us with information relating to site traffic. "Cookies" are small pieces of information that some web sites store on your computer's hard drive when you visit them. Collecting this information does not allow us to personally identify you. Most web browsers automatically accept cookies but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis. If you reject cookies from our Site, some parts may not work properly for you.

Registration Information

We collect the personal information you choose to share with us in the registration and health improvement sections of our Site. This information may include your e-mail address and phone number. This information is used to provide you relevant feedback information and tailor our services to you. Any saved information may be updated or deleted as you wish, according to our then-current process for such changes or deletions. If you choose to not provide the information required for registration, you may not register with our Site.

How We Protect Your Personal Information

All personally identifiable data you enter on this site are encrypted with secure server software (SSL). Encryption means your data are protected while being transferred over the Internet. The same state-of-the art security software that guards our business data protects your personal data as well. In addition, we de-identify the information you provide before it is used in any aggregate analytical reporting.

What We Provide to Third Parties

We do not share information collected through the website with any third-party advertisers.

Aggregate Information

We provide our Participating Hospitals and Participating Physicians aggregate reports that show how long visitors use our Site and which services and information are being used. These reports do not personally identify you.

Children's Privacy

Unless otherwise specified, our Site is intended for adults age 18 and older. It is not intended for or designed to attract persons under the age of 18. We do not permit registration by, nor do we collect personally identifiable information from any person we actually know to be under the age of 18.

Electronic Messages (“E-mail”)

We may provide you with the opportunity to receive communications from us. You can unsubscribe from any communication at any time according to our then-current process for unsubscribing.

E-mail you send to us through links on our Site may be shared with an employee, medical expert or agent we believe is best suited to address your message. Once messages are received, we make every effort to respond in a timely fashion. Once we have responded, messages are either discarded or archived, depending on the nature thereof.

The E-mail function of our Site may not provide a completely secure and confidential means of communication. It's possible that your message may be viewed or intercepted by another Internet user while in transit to us.

You may decide at some point you no longer wish to receive communications from our Site. To stop receiving messages from us, send a message to web@rush-health.com with a subject line of “Unsubscribe”. Or, you may send a request to unsubscribe through regular mail to the following address:

Complaint Process

If you have a complaint or problem, or if you believe your privacy rights have been violated, you may send us an E-mail by selecting the "Contact us" link on the toolbar on the left side of any page and sending a message to web@rush-health.com. Use a subject line of “User Comments about the Rush Health Site”. We will forward your message to the appropriate department for response or resolution.

If you do not receive adequate resolution of a privacy-related issue, you may contact the Rush Health Privacy Officer by sending an E-mail to privacy_office@rush.edu or by telephone at (312) 942-5303

OHCA

Rush Health operates as an Health Organized Health Care Arrangement (OHCA), an organized system of health care in which more than one covered entity participates in the joint arrangement. The purpose of the participation includes conducting quality assessment and improvement activities, conducting utilization review, and performing other clinically integrated network activities. Your health information may be shared with other Rush Health OHCA participants for these purposes.

ACO Compliance

To encourage and support reporting of issues or concerns by Rush Health ACO providers, suppliers, beneficiaries, vendors and others, Rush Health ACO has established phone and internet-based reporting hotline services for the Medicare Shared Savings Program. When filing a report, you do not have to give your name or any other identifying information. Rush Health ACO is committed to providing an environment where individuals feel comfortable discussing any issues that don’t feel right – no matter how big or small – and where people can safely and confidentially come forward to identify serious concerns.

Rush Health ACO anonymous Internet reporting is available here https://secure.ethicspoint.com/domain/media/en/gui/38992/index.html
Rush Health ACO anonymous hotline is 844-684-5526
General compliance questions can be directed to compliance@rush-health.com.
For general information, call 1-800-MEDICARE (1-800-633-4227); TTY 1-877-486-2048. To contact Rush Health ACO, please call 312-942-4061.

Changes to Our Privacy Policy

We will occasionally update this Privacy policy and that date is noted above. Please review the policy from time to time to see how our Site is protecting your information.

Copyright Notice

Except as specifically provided herein, no part of the materials on this site, including but not limited to the text, graphics and html code, may be reproduced or transmitted in any form or by any means without Rush Health’ written permission. Specifically designated materials may be downloaded and reproduced provided they are not sold or otherwise used for commercial purposes and they are used for informational purposes only. Furthermore, these materials must be reproduced in their entirety and may not be edited or otherwise altered in any way. All materials reproduced must be attributed to and acknowledge the copyright ownership by Rush Health.